Swap TON
Swap TON

Contacts

If you need to reach the Swapton.io team, please use the contact details below.

We welcome messages related to:

✓general website questions
✓content corrections or update requests
✓partnership and editorial inquiries
✓compliance-related notices concerning published content
✓technical issues affecting site access or page functionality
Email

[email protected]

We aim to respond within a reasonable time during standard business days. Response time may vary depending on message volume and the nature of the request.

Email Swapton.io

Before You Contact Us

Please note the scope of this website.

Swapton.io is an informational TON exchange resource. We do not hold customer funds, process swaps, access user wallets, or operate as a custodial financial intermediary through the content pages of this site.

For that reason, we cannot assist with:

  • recovering blockchain transactions
  • reversing completed crypto transfers
  • unlocking third-party accounts
  • changing exchange rates after an order is placed
  • resolving wallet-provider issues
  • obtaining refunds for transactions carried out with external services

If your request concerns a swap, payment, or order placed with a third-party exchange provider, please contact that provider directly using its official support system.

Secure crypto wallet representing the non-custodial scope of Swapton.io support

Compliance and Legal Notices

If you are sending a legal, regulatory, abuse, or compliance-related notice, please include:

✓your full name and organization
✓your jurisdiction
✓the page URL in question
✓a clear description of the issue
✓any supporting documentation or reference numbers

This helps us review and route the matter efficiently.

Editorial Feedback

We appreciate constructive feedback on:

✓TON wallet guidance
✓Toncoin swap explanations
✓rate, fee, or timing references that may need updating
✓factual inaccuracies
✓unclear instructions affecting reader understanding

When reporting a correction, please include the page title and the specific statement you believe should be updated.

Language

The primary language of Swapton.io is English. For fastest handling, please send inquiries in English whenever possible.

Important Reminder

Never send private keys, seed phrases, wallet recovery words, or sensitive identity documents through regular email.

For your safety, always verify addresses, networks, and transaction details independently before sending digital assets.